Feedback
We would love to hear from you!
We are proud to work with the Deaf Community and are continuously looking for ways to further enhance our services. Whether you choose to keep it anonymous or not, we would love to hear your feedback and learn what you think about the experience you have had with us.
HowDidWeDo?
We always welcome honest feedback on our services, so we can ensure we are providing the best for you.
Need to make a complaint?
Need to make a complaint? Whilst we always endeavour to provide the highest quality service, we welcome and encourage comments on how we can improve the work we do.
Informal complaint or comment
Contact us via your preferred method of communication and ask for the person who dealt with your assignment.
If your complaint is not resolved to the satisfaction of all parties, it will be referred to the Agency Manager.
Formal complaint
If you wish to make a formal complaint, i.e. anything other than a comment, the following procedure must be followed:
1.The complaint must be submitted in writing or by video letter and should clearly state what went wrong and what you feel we could do to put things right. Please send this to the agency manager.
2.The manager will then assign a reference ID to your complaint. Please quote this when asking for an update on progress.
3.The manager will then investigate and keep all parties informed about the progress to resolve the complaint. The Manager will offer a solution to resolve the complaint.
4.If you are not satisfied with the response you receive, you may refer the matter to the CEO or managing director.
5.If it has not been possible to resolve this situation amicably, you should consider your next options as detailed below.
If a serious complaint concerning an Interpreter remains unresolved, then you can take this to the registration body.
- National Register of Communication Professionals with Deaf & Deafblind People (NRCPD)
Sign Solutions will abide by the decision of the appropriate panel, subject to any necessary Appeals procedures.